Your cleaning,
explained.

Sending a request does not reserve a visit. We reply within 1 hour during business hours (9 am–6 pm, every day). Requests sent after 6 pm are answered the next morning, from 9 am. We’re closed on Thanksgiving (November 26), Christmas Day (December 25) and New Year’s Day (January 1): no cleanings, and we reply the next day. Your manager reviews your request and confirms the work, price and an available time with you before booking.

Your price depends on the service, your home’s size, any add-ons and, for a regular plan, how often we come. For standard cleaning, the time we book, and so the price, also depends on when your home was last cleaned by a professional: within a month, 1–3 months ago, or 3+ months ago or never. If you’re not sure, we plan for 3+ months. The request form shows an estimate, and your manager confirms the exact price with you before the visit. New customers: 10% off your first cleaning. Before tax, one first cleaning per address. No code needed: your manager applies it when confirming the price. Starting a regular plan? You still get it on your first cleaning.

Cleaning products and cloths are included. Please have a working vacuum and mop ready. If you need us to bring a vacuum, there is an additional charge. Tell your manager about missing equipment before the visit so we can agree on the arrangements and cost.

Someone needs to let us in: you, or your building’s doorman or concierge. We don’t keep keys between visits. Agree on access with your manager before the visit, including any doorman or building instructions.

There’s no charge to cancel with at least 12 hours’ notice. With less notice, a $50 late cancellation fee applies. If we can’t get in at the booked time (no one is home and no doorman or concierge lets us in), it counts as a late cancellation. The fee is paid by a payment link or added to your next cleaning.

Yes. Small workplaces up to about 3,000 sq ft: offices, studios, showrooms and shops, once or on a schedule. We don’t take restaurants or commercial kitchens, medical or dental offices, warehouses or manufacturing spaces, or nightly cleaning of large premises. Tell us about the premises and your priorities; your manager reviews the scope, access, and working hours with you.

We clean in Manhattan below 110th Street; in Brooklyn: Williamsburg, Greenpoint, Bushwick, DUMBO, Brooklyn Heights, Downtown Brooklyn, Fort Greene, Boerum Hill, Park Slope, Prospect Heights; in Queens: Long Island City, Astoria, Sunnyside and Woodside. Outside these areas? Text us — we’ll check. Send your ZIP code, the service you need, and your preferred date; your manager checks availability with you before confirming a visit.

Standard cleaning covers the kitchen, bathrooms, dusting of surfaces you can reach, floors, and loading the dishwasher. Deep cleaning is everything in standard cleaning plus detail work: baseboards by hand, doors and frames, switch plates, windowsills and tracks, radiators, blinds (dry-dusted), under light furniture, cabinet fronts and appliance exteriors, and built-up grease and grime. If your home hasn’t had a professional cleaning in more than 3 months, deep cleaning is usually the better start. Move-in / move-out cleaning is for an empty home. Inside cabinets included. Inside fridge and oven available as add-ons — most move-outs add them. Renovation and heavier jobs need a different scope. Not sure? Describe your space, and your manager will help you choose.

Yes. Regular plans are standard cleaning every week, every 2 weeks or every 4 weeks, at a price per visit agreed before your plan starts, based on your home’s size and how often we come. Each visit adds one focus area in turn, such as the kitchen in detail. Your first cleaning is at the one-time price, and new customers still get 10% off it. Before your plan starts, we text you the plan price per visit and the price of your first cleaning if it’s still ahead; the plan starts only when you reply YES. You can pause or end a recurring plan with one text or call to (516) 206-6466, at no charge and with no minimum number of visits. A visit cancelled less than 12 hours ahead counts as a late cancellation ($50).

You pay after cleaning, and sending an online request does not collect a payment. Your manager confirms the scope and price with you before the visit. Ask them about accepted payment methods when arranging your cleaning.

The inside of the fridge, oven and kitchen cabinets, plus interior windows, are paid add-ons for standard and deep cleaning. Each adds time to your visit. Loading the dishwasher, making the beds and the inside of the microwave are included in standard cleaning. Standard and deep cleaning: inside the fridge, inside the oven, inside the kitchen cabinets, the kitchen bundle (all three together), hand-washing dishes, changing bed linens (with your linens), laundry and ironing. Standard cleaning only: baseboards by hand and blinds, which deep cleaning already includes. Standard, deep and move-in / move-out cleaning: interior windows, a balcony or terrace up to 50 sq ft, a pro vacuum, and extra time. Deep and move-in / move-out cleaning: steam cleaning. A standard window counts as 1; a French window, a glass balcony door or a window with many small panes counts as 2. For move-in / move-out cleaning: Inside cabinets included. Inside fridge and oven available as add-ons — most move-outs add them. Prices are on our Services page, and your manager confirms the add-ons and price with you before the visit.

Share your main priorities, any delicate surfaces or areas to avoid, and anything that could affect access or the work. For a move, tell us whether the space will be empty when we arrive: move-in / move-out cleaning is planned for an empty home, so for a furnished home your manager may suggest deep cleaning.

Tell your manager about your pets before the visit, including anything that affects access or the areas being cleaned. Mention pet hair or other areas needing extra attention so these can be considered when agreeing on the scope and time. Pets: +$20.

The time depends on your home’s size, the service and any add-ons. For standard cleaning, it also depends on when your home was last cleaned by a professional. Your manager reviews the details with you before confirming the visit. For standard, deep and move-in / move-out cleaning, about 30 extra minutes per cleaner are included if your home needs them. If it needs more, we let you know as early as we can and continue only with your OK, at $25 per 30 minutes per cleaner for standard and deep cleaning and $30 for move-in / move-out. If you say no or don’t reply, we clean in order of your priorities, and the areas left aren’t counted as missed. Custom cleaning and home organizing are extended only with your OK, at their hourly rate.

Tell us about allergies, scents or products you avoid, and delicate finishes before the visit. If you’d like us to use your products, ask your manager so we can agree on what to use.

Yes, you can ask for one. On a regular plan, we send the same cleaner whenever we can. Tell your manager who you’d like to work with; they check that cleaner’s availability before confirming your schedule.

Ask about cleaning outside your working hours. Tell us when we can get in and any building restrictions. Your manager checks availability and confirms the time with you.

Yes. We clean and make the beds with your linens. Laundry only in the apartment’s own machine, priced per load. We don’t buy supplies; we set out the ones you leave. Share the gap between guests and the bed setup. We agree on a turnover list for your property, and your manager confirms the timing and access with you.

Tell your manager about your building’s rules before we confirm a visit: doorman instructions, elevator reservations, approved working hours, and any access restrictions. We check the arrangements with you before you make plans.

Call or text your manager as soon as possible if you need a different date, address, or cleaning scope. Changes depend on availability. Your manager will confirm the revised arrangements and any applicable terms with you.

If we missed something from your booked service, tell us within 24 hours and send photos: reply in the conversation used to arrange your visit, or call or text (516) 206-6466. We’ll come back and re-clean those areas at no charge. If it was an add-on you booked, such as the inside of the oven, you choose: we do it at no charge on a return visit or your next plan visit, or we take it off your bill. These don’t count as missed: areas we told you wouldn’t fit into the booked time when you declined extra time or didn’t reply, work outside your service, anything that got dirty after we left, and old stains or wear that remain after treatment. If you’re home at the end, your cleaner will ask you to take a look before leaving.

Post-construction: Dust and surfaces after a small renovation, priced from photos. We don’t remove construction debris or scrape off paint. Heavy-duty cleaning: Heavily soiled kitchens and bathrooms, priced from photos. We don’t take hoarding situations, animal waste, mold, or pest infestations. Hazardous materials are outside our work too. Describe the job first so your manager can confirm what can be included.